Writing emails

Dear Sir or Madam

I recently ordered a printer but it doesn't work. I require to change the product or I request a refund.

Your sincerely


Noelia S.



Dear Noelia S.

Thanks you for your email. I apologize for the difficulties with your order. Do you require any assistance? 

Best regards


Cristina Obregón

Customer Service Assistant

 My first accident

When I was a child, I visited the grandmother's house. Unfortunately, I had an accident, when I played near the stairs, I fell and broke my ankle. Quickly my mother helped me and we went to the hospital. We waited for 1 hour because the doctor was busy with another patient.When the doctor checked me, he said that I should use cast for 3 months. He prescribed me a very powerful painkiller to the pain. The next day, I went to the hospital for an X-ray, amazingly I didn't have any broken bone, but the cast was necessary. Now, my ankle is OK!

INTERVIEW

 A SHORT STORY

We only had food and water for one more day. Afterwards, we walked more to find a house and sleep there. After four hours, we still didn't find nothing. We found a cave and we slept there.The next day, we saw that the weather was bad. Also disappeared the coats. It was too cold there. Then, we walked for three hours and just we saw a little house. We went there and they helped us. They gave us coats,food and a lot of water. The woman gave us painkillers for the headache. We were very grateful for what she did for us.